Effective communication, great cooperation.
How soon does your supplier reply to you?
1 hour? 2 hours? 5 hours? Or 8 hours and longer?
Isn’t it great if the supplier is always online and solve your problem at any time?
Uzone staff do.
Average reply time is around 0.2-0.5h. Uzone staff offer you great purchasing experience.
A Czech customer Mr.A was looking for bamboo lid frosted glass cream jars and lotion bottles urgently, he came to Emily on Alibaba, requested samples for reference. Emily confirmed all the models immediately and shipped the samples on the same day after the payment.
4 days later, Mr.A replied with a satisfied answer: samples were great and he asked about the quotation of 4 models, 2000 units of each. Including a plastic foam bottle. With professional product knowledge, Emily provided the product prices,leading time, packing details and shipping cost all together just in an hour after receiving the message from Mr.A, even though it was midnight in China.
It was definitely a big surprise to Mr.A, he was expecting that the quotation will be available in a few days, especially with so many useful details. So it did not take long for him to make the decision. Deal with Emily.
“It is not the best price I could get from all the suppliers, but you are the really professional one and cares about my situation." Mr.A said after the payment.
During the past few months, Mr.A has repurchased twice with bigger and bigger amount. From 5,000 unites per model to 20,000 units of each. Uzone became his long term cooperator. Even it is hard time for everyone, Emily still offers the most effective service and the team is trying the best to keep things moving forward.
Professional services from the professional team, this is Uzone Group.